We are very pleased to be able to welcome you back to Umtamvuna River Lodge after a very long lockdown.
Whilst everyone has different opinions regarding the pandemic, we as a family have to take the risk seriously due to the compromised health of 2 of our 3 children. We will be running the Bed & Breakfast as a family with the help of a couple of our trusted and loved staff members who have been with us for many years.
So over the forthcoming months we will be running the B&B a little differently then before and will also be welcoming people from a wide variety places. This means accommodation establishments can be a higher risk area so we will do everything in our power to keep both your families and ours safe.
We ask all visitors to ensure you follow the 2m social distancing guidelines and are mindful of us, our staff and our other guests during your stay. Failure to follow the Covid guidelines could result in closure of Umtamvuna River Lodge effecting the wellbeing of our staff, our guests, our well-being and that of our family. This eventuality is something we need to avoid at all costs.
Unfortunately our kitchen, inside lounge and reception area will remain closed until further notice.
A continental breakfast as well as tea & coffee supplies will be placed in your rooms before you check-in.
All rooms have a mini fridge, a few beverages will be available and charged to your room account should you choose to have any.
Our dining deck is set up for your comfort, enjoyment and safety. The large tables allow for good social distancing at both the table as well as the space allowance between each table.
Our 8 ground floor rooms open directly out onto our gardens and each room has its own exclusive access. We have added small dining tables into the guest rooms and for now, you can enjoy your light breakfast either in your room, on your private balcony of your room or in our lovely big garden space.
Hopefully in the future we will be able to return to using our dining room and our regular breakfast menu.
Check-in can be done completely remotely. Please call us upon arrival. 0826111555 / 0722249411
Daily room service will no longer be available. However if guests need any amenities replacing or topping up we can obviously make arrangements to facilitate this.
We have also added a self-service area where guests can make use of a microwave aswell as braai facilities throughout their stay.
With regards our bedroom deep cleaning between customers, all surfaces throughout the guest rooms will be cleaned with a hospital grade disinfectant and fogged before you check-in.
Our bathrooms are already cleaned with a bleach based cleaner.
Our laundry will be cleaned at temperatures hotter than normal and on longer cycles.
We would ask that on departure day guests vacate the room by 10am at the latest. Arrivals to try and arrive between 3-6pm.
Bookings and Reservations.
When visiting other attractions in and around Port Edward please do your best to maintain 2m distances from people and ensure you wash your hands regularly. Handwash has been, and continues to be available in all our guest rooms.
Finally, we would ask all guests who have booked, that should they show any symptoms of COVID-19, or if they have been exposed to COVID-19 in the days before their reservation that they DO NOT travel. We are more than happy to reschedule the reservation accordingly.
Guests need to provide the following prior to check-in:
1) A signed Umtamvuna River Lodge indemnity form
2) A copy of their ID document.
3) Masks to be worn as per gazetted law
Due to the procedures with regard to hygiene and cleaning/fogging the units – the departure and/or arrival times may vary from the norm. i.e. departure time will be by 9am and arrival time no earlier than 3pm.
Any guests not wearing face mask on arrival will not be allowed entry to the resort.
Daily Cleaning of units – there will be no daily service for the cleaning of units – for stays longer than 4 days, a pre-packed sanitized bag with linen will be left in the cupboard. Units will be thoroughly cleaned and sanitized after each departure.
Guest supplies will be reduced however a sanitizer will be added.
All décor, extra blankets and irons will be removed from units but will be available on request.
Refuse collection – when bin is full guests can place the bag outside of their unit – there will be a spare refuse bag given in the desk drawer in your room.
As advised by the South African health council to the public, the best precautionary measures are to sanitize all door handles, light switches, toilet handles, speed point machines and reception keyboards which has all been put in place.
We are requesting all our arriving guests to sanitize their hands with our available sanitizer before any contact with paperwork, bank cards and cash.
We are advising guests in regard to social distancing, have implemented sanitizers and adhering to the policy of no more than 50 persons in the dining area